The Radio

I have had the X5d for about a month and 800 miles, and still cannot program the FM radio. I read, re-read, and tried every setting mentioned in the owner's manual without success in setting FM presets. I have called the Customer Service line twice, and all they can do is read me the owner's manual, but have no independent knowledge of how the radio actually works. I am asking the dealer, Ferman BMW, to give me instruction, if someone at the dealership can figure it out.